Today there are a huge variety of online retailers selling a mammoth assortment of items. Buying furniture online may be particularly difficult due to the cost and size of the purchased items.
Here is a guide to getting the best furniture deal online, whilst remaining safe and secure.
Check the dimensions of the product online and then verify the access you have available in your home. Remember that most furniture will arrive in boxes larger than the dimensions of the product shown on screen. Take this into account when measuring hallways and stairs for access, as not all items are suitable for all room sizes.
Does the company offer views of the products from all angles? As a customer does not have chance to see the actual item, a company that offers various views of the product is providing a better service to you. The ability to zoom into certain features is also of benefit to the discerning customer.
Are the items in stock and available for delivery? Ensure items are in stock if you want speedy delivery. Check the timescales for delivery on each item as these may vary depending on the size of the product. Larger items should be delivered by a two man team and placed in your room of choice.
Make sure the website is secure. All payments should be carried out by a secure website which clearly states the payment system used. One way to ensure you are using a safe site is to consider if the website address in the top browser starts with https:/. Another is to see if the “padlock” symbol appears at the bottom right of the screen.
Look out for an actual address and telephone number of the company in order to validate it. This should be clearly stated on each page of the website. If any doubts are raised, ring the telephone number detailed to ask any questions you may have. The telephone number can also be used to speak to someone should you have any queries regarding the products sold.
Does the company offer an extended Money Back Guarantee? By law companies have to offer a money back guarantee within 7 days of purchasing an item online. However some companies extend this as part of their service. Some fees may be involved as part of the return process.
Check the returns policy of the company for any damaged or faulty items received. This should be available by link on every page of the website.
Read the customer reviews. A good company will detail all of their reviews, both good and bad. Any bad feedback gained from the customer should be used to improve the company’s services.
Do you know what the website is doing with your personal details? Check the site has a privacy policy and read this carefully. Emails and newsletters may be sent to you when the company holds your email address. However, the company should always provide the opportunity to opt out of receiving such communications.
Are there are hidden charges? If the delivery is stated to be free, read the delivery policy carefully as it may only cover certain areas.
